Frequently Asked Questions
At Michael's Heavenly Berries & Sweets, our goal is to satisfy our customers. Your questions regarding products and our process are important to our business. If you have a question and do not see the answer here, please use the contact form to reach us. We welcome all questions, comments and kudos. Thank you.
How long does it take to receive my order?
All orders have a 24 hour turn-around time frame. We have delivery available to cities within San Joaquin, Sacramento, and Stanislaus Counties. We are currently working on a shipping method that maintains freshness and the quality of our products and should be available soon.
Please contact Michael to see if you are within the delivery area.
Do you use frozen berries?
A strawberry is 75% water and loses all of its form when thawed after being frozen. All of our strawberries are dipped fresh and made to order.
What kind of chocolate do you use?
We only use the finest chocolate available for dipping. We also have a sugar-free chocolate so that all customers can enjoy our products.
How long will the berries last?
All of our berries are dipped fresh and made to order. We use no preservatives, added sugars or other additives. Therefore it is best to eat your treats within 12 hours of being received.
What if I am not satisfied with my order?
We use the best strawberries and the finest chocolates to make our product. However, if for any reason, you or the recipients of your gift is not satisfied. Please give us a call to make it right. Your complete satisfaction is our number one priority!